Refund policy
Returns & Refunds
We hope you are delighted with your purchase from 63Arts. If you would like to request a return, please email shop63arts@outlook.com with your order number and reason for return. Return instructions and the return address will be provided once your request has been reviewed.
1. 30-day returns
We offer a 30-day return period from the date your order is delivered.
To be eligible for a return, items must be returned in their original condition, with original packaging where possible. We reserve the right to make a deduction from any refund where an item has been handled beyond what is necessary to inspect it and this has reduced its value.
2. UK returns
For UK orders, we offer free returns within 30 days.
If you wish to return an item, please contact us first by email. We will provide return instructions and, where applicable, a prepaid return label or arrange return shipping.
For eligible UK returns, we will refund:
- the item price; and
- the original standard delivery charge.
If you selected a premium or upgraded delivery service, we will refund only the equivalent of our standard delivery charge.
3. International returns
For international orders, you must contact us before returning an item.
Unless the item is faulty, damaged, or not as described, international customers are responsible for:
- return shipping costs;
- appropriate packaging;
- tracking and insurance;
- any customs paperwork; and
- any duties, taxes, clearance fees, or similar charges arising on the return shipment.
For change-of-mind international returns, original outbound shipping charges are not refunded, except where refund of those charges is required by applicable law.
We strongly recommend using a fully tracked and insured service for international returns, as returned items remain the customer’s responsibility until safely received by us.
4. Faulty, damaged, or not as described
If your order arrives faulty, damaged, or not as described, please contact us as soon as possible at shop63arts@outlook.com with your order number and photographs where relevant.
Where a return is accepted because an item is faulty, damaged, or not as described, we will cover the reasonable return shipping cost and provide a full refund in line with your legal rights.
5. Refunds
Once your return has been received and inspected, we will notify you of the outcome.
Where a refund is due, it will be issued to your original payment method. Refunds are processed within a reasonable time after the returned item has been received and checked.
6. Important note on legal rights
Nothing in this policy affects your statutory rights. Where applicable law gives you stronger rights than this policy, those rights will apply.
7. Contact
For return requests, shipping enquiries, or any questions about your order, please contact: